Online Fulfillment Associate

As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field. 

Summary

The Online Fulfillment Associate is responsible for completing the processing of all incoming online orders from the online platform(s). The Online Fulfillment Associate is in charge of properly pulling the applicable inventory products, building the orders in Leaf Logix and staging the customer’s order for the dispatch agents. All state compliance standards must be adhered to such as printing applicable product labels, providing order totals to customers and providing good customer service for outbound calls to customers. Verifying delivery eligibility and confirming that all proper documentation has been received to proceed with a compliant order as well as updating and building Leaf Logix and online ordering platform profiles. The Online Fulfillment Associate is also responsible for outbound and inbound customer phone calls regarding any applicable questions during the account creation process. Assist in order fulfillment by, properly pulling the applicable inventory products, building the orders, and staging them for the processing agents to then enter into Leaf Logix

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Pulling inventory from the pick-pack room and entering products into the customer’s sales order.

Building and setting up profiles on Leaf Logix.

Updating all steps during the process on applicable software program applications.

Creates an exceptional customer service experience with guests through education, knowledge of products and salesmanship.

Creating and updating Leaf Logix and online ordering account profiles.

Verifying that all state requirements are met to procced with a compliant sale

Inbound and outbound customer phone calls.

Resolving account creation issues for customers

Answers customer's questions concerning price, and use of merchandise during outbound customer calls.

Maintains up to date knowledge on the endocannabinoid system and all applicable properties and/or effects.
Comply with all state regulations pertaining to medical and/or retail sales.

Maintains cleanliness of all surfaces and work station area.

Reports all issues to management.

Daily compliance with MME policies including but not limited to; state/local regulation compliance, security protocols, access protocols, dress code, and work schedules.

Supervisory Responsibilities
This job has no supervisory responsibilities.

Competencies
To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit.

Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.

Organizational Support - Follows policies and procedures; supports organization's goals and values; supports affirmative action.

Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Personal Appearance - Dresses appropriately for position; keeps self well groomed.

Sales/Service Skills - Achieves sales goals; overcomes objections with persuasion and persistence; maintains customer satisfaction and manages difficult and/or emotional situations.

Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.

Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments.

Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must complete Osha 10 Industry Training within 6 months of hire (company paid)

Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Computer Skills
To perform this job successfully, an individual should have knowledge of basic computer systems.

Certificates, Licenses, Registrations
Must possess a Nevada Dispensary Agent work card and be 21 years of age or older.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.  The employee is occasionally required to climb or balance and taste or smell. The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and distance vision.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

DISCLAIMER: Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the Company.

Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone’s direct deposit information, and their banking login and password. Planet 13’s Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.
 

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