Planet 13
Customer Service Representative
Customer Service - Santa Ana, CA - Full Time
As a top Las Vegas dispensary, Planet 13 strives to provide the best quality recreational cannabis, cannabis extracts, and infused products available at competitive prices and with compassion that can only come from those who are knowledgeable in the field.
We are excited about our brand expansion in California and invite qualified candidates to apply at our newest retail location in Orange County!
Summary
The Customer Service Representative welcomes on-site visitors, determines nature of business, and announces
visitors to appropriate personnel as needed. The role of the Customer Service Representative is to also help guide the
flow of traffic and make it a seamless process for the customer when entering the dispensary to shop. Multi-tasking
and stress management skills are essential for this position. This role may require working in shifts, schedule flexibility
is needed.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Managing incoming calls and customer service inquiries.• Working knowledge of medical and retail products.
• Responds efficiently to customer inquiries and maintains high customer satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Assists in the front lobby area when needed.
• Daily access of iPad, PC computer stations, Scanning System, Bitrix, ERP Systems and other company provided
tools.
• Greet all customers in a friendly welcoming manner.
• Provide accurate wait times and monitor waiting lists.
• Creates an exceptional customer service experience with guests.
• Comply with all state regulations pertaining to medical and/or retail sales.
• Cleans shelves, counters, or tables.
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Monitors visitor access and issues passes when required.
• Accurate and timely data entry of patient and/or customer profiles.
• Receives, sorts, and routes sales materials as directed by management.
• Working knowledge of medical and retail products.
• Comply with all HR policies including confidentiality and non-disclosure.
• Assist with the implementation of company policies, standard operating procedures, and performance standards.
• Maintain a clean and organized work environment.
• Daily compliance with company policies including but not limited to; state/local regulation compliance, security
protocols, access protocols, dress code, and work schedules.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills Ability to read and interpret documents such as safety rules and regulations, operating and maintenance instructions, and procedure manuals.
Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations..
Computer Skills To perform this job successfully, an individual should be proficient in basic computer skills.
Certificates, Licenses, Registrations
Must be 21 years of age or older.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally
exposed to hot, cold and/or humid conditions. The noise level in the work environment is usually moderate.
I am aware that this job position may involve exposure to cannabis, cannabis odors, and cannabis smoke, which is a Schedule I controlled substance under federal law.
Pay Range
$16.00/hour - $16.50/hour
DISCLAIMER: Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company.
Planet 13 values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or on the basis of disability or any other legally protected class. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Planet 13 Human Resources at [email protected].
Planet 13 would like to make its customers aware that certain individuals might try and approach them, call them, email them, text them, or reach out to them via social media, presenting themselves as our employees and/or affiliates to try and gain access to your personal information. This is a phishing scam. Planet 13 will never call a potential employee or customer for any form of payment in return for training material, ask for anyone’s direct deposit information, and their banking login and password. Planet 13’s Board Members, and Executives do not work as recruiters and do not communicate with potential employees directly via any form of communication nor do they engage in the offering of positions to potential employees. These claims and offers are fraudulent and we advise everyone to use discretion when handling these situations. If you feel as though you have been a target of this type of scam, please reach out to your local law enforcement. Thank you.
